What’s the best way to take a Covid-19 test before a flight?
Vacationers looking to get a last-minute getaway this year could be denied entry to planes if they haven’t received Covid-19 test results in time.
In one example, Christine was to fly to Tenerife with her sister-in-law Caroline from Leeds Bradford Airport on Thursday, December 5 with Jet2 for a short weekend.
The two sent their coronavirus PCR tests – where you have to swab your nose and throat – to Living Care Group, a company recommended by Jet2, releasing them on Tuesday, December 1 in time to meet the 72-hour deadline.
Jet2 customer missed vacation after her Covid-19 test results failed to return on time
However, only Christine received hers in time, leaving her alone abroad, Caroline not receiving them. until Saturday December 7.
This meant there was no point in traveling as she would have to come back the next day.
Caroline contacted Jet2 the day she was unable to fly and arranged to change her flights for the same time the next day. However, she couldn’t do it either.
Living Care Group reimbursed the £ 75 cost of the test as he did not receive the results on time, Jet2 did not reimburse him the money for the cost of the holiday which amounted to £ 400.
Christine says: “We are not alone, there are hundreds of people this happens to in Leeds, Manchester and the East Midlands.”
Looking at the Living Care Group reviews on the NHS website, on Google and the comments on their Facebook page, many other people have reported similar issues.
While it seems like most are getting reimbursements for their tests that don’t come on time, it’s the missed vacations and associated costs that frustrate people.
Some said they lost money in hotel and parking fees while others said they had not been able to recopy the money for their flights.
One of the Living Care Group reviews on the NHS website said it had not received any results
Another said he could lose thousands of pounds because his test results did not arrive on time
Google review from customer said she canceled vacation due to late return
A spokesperson for Living Care Group said, “We apologize for the frustration caused to both customers in your email. We appreciate that there were delays for a small group of passengers who used us to perform their tests.
“We started testing people for travel during the last week of November and since then we have sent 9,457 people on vacation.”
He said anyone who orders a test before 4 p.m. will have their test shipped the same day and if ordered after that time it ships the next day which has a 100% success rate.
He added that his lab returned all results within a day of receiving them, acknowledging that there were wasted tests where enough cells were not collected or where instructions were not fully followed.
Jet2 said customers can book flights for free if they missed them due to a late test result
However, the company says it is not its fault that some of the test results are not received on time.
The spokesperson added: “The key factor in the delays has been our reliance on Royal Mail and the postal service.
“It has been well documented the significant pressure on Royal Mail staff and the delays occurring in the mail system.
“As a result, we have set up drop boxes close to all of the airports we serve, including Leeds, Newcastle, Manchester, Hull and Nottingham.
“We’ll be adding Sheffield to that soon. Overall, we have refunded or retested 628 orders since we started. ‘
Many travelers are told they must now take a negative swab test before flying (stock image)
He added: “We are here to enable individuals to go on vacation and we appreciate the frustration and anxiety caused when tests are not delivered on time.
“This process must be done within 72 hours of the passenger taking the swab until they arrive at their hotel.
“This delay is not only an issue for Living Care, but other providers have also struggled to meet this requirement for some passengers.
“We continually strive to increase the time available to the passenger so that we can correct problems when things go wrong and reduce any impact on travelers. Our team is constantly working to limit problems for passengers. ‘
He said passengers who need a retest have received kits at airports to allow for rapid processing of the sample.
Testing at Stansted Airport
Stansted Airport has introduced a number of testing options at the airport itself with passengers able to pass rapid tests.
However, depending on where you are traveling, it will depend on the type of test you need, for example, some countries only accept PCR tests (nasal and throat) while others will accept a rapid test of antigen that can be taken as a throat swab. .
This service is offered free of charge and passengers can also request a retest at their home or other location for free.
If a passenger does not wish to use them again for testing, a refund is offered, all of which is processed within five working days.
The Royal Mail recently attributed the delays to the ‘unusually high’ amount of mail sent this year.
A spokesperson said: ‘Royal Mail works hard to provide high quality service to its customers.
“We reached out to Living Care Group offering additional assistance to ensure they are using the service in the right way to enable us to identify and process their items through our network.”
On Jet2’s website, it says it is offering its passengers a reduced Covid test for £ 75 if they book through one of their partners.
A spokesperson for Jet2 said: “We continue to do everything possible to take care of our customers, and we have worked hard to ensure the option of low cost COVID-19 PCR (swab) testing through our partners.
“Customers are responsible for arranging their own testing prior to travel. In the unlikely event that a test result arranged through one of our partners does not arrive in time for travel, we allow customers to change their booking without administrative charges and we would have been happy to organize this for Christine. “
All vacationers should check whether or not they need to be tested for Covid or not before traveling, as each country has different restrictions.
Some will also require passengers to self-isolate prior to arrival or upon arrival.
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